Patient Support
Complaints Procedure
We hope every patient has a positive experience with us. If something has not met your expectations, we want to hear from you so we can look into it properly and respond fairly.
How to make a complaint
Please contact the practice as soon as possible with details of your concern. You can contact us by phone, email or in writing.
What happens next
We will acknowledge your complaint and explain how it will be handled.
Your concern will be reviewed carefully and we may contact you for further information if needed.
We will aim to provide a clear response after investigating the matter.
Where appropriate, we will explain what action has been taken or what options are available to help resolve the concern.